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Advisory: Integrated Lights-Out 4 (iLO 4) - False Self-Test Error on USB Port May be Reported If the iLO 4 Firmware Is Upgraded to 2.50 or If iLO 4 Is Rebooted When an HPE ProLiant Gen8-Series Server Is Powered Off

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00007681en_us

Version: 5

Advisory: (Revision) Integrated Lights-Out 4 (iLO 4) - False Self-Test Error on USB Port May be Reported If the iLO 4 Firmware Is Upgraded to 2.50 or If iLO 4 Is Rebooted When an HPE ProLiant Gen8-Series Server or HPE ConvergedSystem 700 Is Powered Off
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-07-17

Last Updated: 2017-07-19


DESCRIPTION

Document Version
Release Date
Details
3
07/17/2017
Updated Resolution section with permanent fix, updated version of the iLO 4 firmware.
2
06/19/2017
Added ConvergedSystems 700.
1
04/21/2017
Original Document Release.

On HPE ProLiant Gen8-series servers or HPE ConvergedSystem 700 with Integrated Lights-Out 4 (iLO 4) firmware version 2.50, iLO 4 may falsely report a self-test error on the USB port, if iLO 4 is upgraded to firmware version 2.50 or rebooted while the server remains powered Off.

Figure 1: Example false USB self-test error.

The self-test error on the USB port condition is cleared after a server power-on.

SCOPE

Any HPE ProLiant Gen8-series server or HPE ConvergedSystem 700 with iLO 4 Firmware Version 2.50.

RESOLUTION


This false report is resolved in iLO 4 firmware version 2.54 (or later).

The latest version of the iLO 4 firmware is available as follows:

  1. .Click the following link:

    http://h20566.www2.hpe.com/portal/site/hpsc

  2. Enter a product name (e.g., "iLO 4") in the text field under Enter a Product Name or Number.
  3. Click Go.
  4. Select the appropriate product model from the Results list (if prompted).
  5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
  6. Select the system's specific operating system from the Operating Systems dropdown menu.
  7. Click the category Firmware - Lights-Out Management.
  8. Select the latest release of the HPE Integrated Lights-Out 4 Firmware version 2.54 (or later).
  9. Click Download.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to Linux, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Linux


Hardware Platforms Affected: HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE Integrated Lights-Out 4 (iLO 4), HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant MicroServer Gen8, HPE ProLiant SL210t Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant XL220a Gen8 v2 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: REQUIRED FIELD INADVERTENTLY LEFT BLANK
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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