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Advisory: HPE ProLiant And Apollo Servers - FIRMWARE UPGRADE REQUIRED for Certain HPE Hard Disk Drives to Avoid Data Integrity Risk

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00016605en_us

Version: 1

Advisory: HPE ProLiant And Apollo Servers - FIRMWARE UPGRADE REQUIRED for Certain HPE Hard Disk Drives to Avoid Data Integrity Risk
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-05-31

Last Updated: 2017-05-31


DESCRIPTION

IMPORTANT: This Hard Disk Drive (HDD) Firmware Upgrade is considered a critical fix for certain configurations specified in the Scope section and is required to prevent the issue detailed below. For servers that meet the criteria in the Scope section, HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could potentially result in data corruption or loss. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

In rare instances that require a fairly complex sequence of events, there is a risk to data integrity for the HPE ProLiant and Apollo servers listed in the Scope section when they are configured with an HPE 1.8TB 12G SAS 10K 2.5in SC 512e ENT HDD (model EG1800JFHMH) using drive firmware version HPD3 (or earlier).

For more details, please refer to the drive firmware Release Notes for the version with this fix listed in the Resolution section.

SCOPE

Any HPE ProLiant or Apollo Servers configured with an HPE 1.8TB 12G SAS 10K 2.5in SC 512e ENT Hard Disk Drive (model EG1800JFHMH) and with drive firmware version HPD3 or (earlier) are potentially impacted.

RESOLUTION

Ensure that all data is backed up before performing the instructions below.

To prevent this issue from occurring, upgrade all EG1800JFHMH drive models on server models specified in the Scope section to HDD firmware version HPD5. Download HPD5 from the links below depending on the operating system installed:




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE Apollo d6500 Chassis, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant DL580 Gen8 Server, HPE Apollo 6000 Chassis, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE Apollo r2000 Chassis, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: REQUIRED FIELD INADVERTENTLY LEFT BLANK
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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