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Advisory: HPE Network Adapters - HPE ProLiant Servers Configured With An HPE Ethernet 10/25Gb 2-port 640SFP28 Adapter And Running a Linux Operating System May Display "Device's Health Compromised - Reached Miss Count " Errors

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00020209en_us

Version: 1

Advisory: HPE Network Adapters - HPE ProLiant Servers Configured With An HPE Ethernet 10/25Gb 2-port 640SFP28 Adapter And Running a Linux Operating System May Display "Device's Health Compromised - Reached Miss Count " Errors
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-07-24

Last Updated: 2017-07-24


DESCRIPTION

On any of the HPE ProLiant servers listed in the Scope section below, configured with an HPE Ethernet 10/25Gb 2-port 640SFP28 Adapter and running Red Hat Enterprise Linux or Ubuntu Linux, the following error messages may be displayed:

[ 5.524412] mlx5_core 0000:09:00.0: device's health compromised - reached miss count
[ 15.534023] mlx5_core 0000:09:00.0: assert_var[0] 0x00000001
[ 15.543539] mlx5_core 0000:09:00.0: assert_var[1] 0x00000046
[ 15.553182] mlx5_core 0000:09:00.0: assert_var[2] 0x50012000
[ 15.562570] mlx5_core 0000:09:00.0: assert_var[3] 0x00000002
[ 15.571786] mlx5_core 0000:09:00.0: assert_var[4] 0x00000000
[ 15.580832] mlx5_core 0000:09:00.0: assert_exit_ptr 0x00631d84
[ 15.589813] mlx5_core 0000:09:00.0: assert_callra 0x0063fd58
[ 15.598984] mlx5_core 0000:09:00.0: fw_ver 14.14.2204
[ 15.608229] mlx5_core 0000:09:00.0: hw_id 0x0000020b
[ 15.617707] mlx5_core 0000:09:00.0: irisc_index 2
[ 15.627003] mlx5_core 0000:09:00.0: synd 0x1: firmware internal error
[ 15.636297] mlx5_core 0000:09:00.0: ext_synd 0xac1e
[ 15.660371] mlx5_core 0000:09:00.1: device's health compromised - reached miss count

SCOPE

Any of the following HPE ProLiant servers configured with an HPE Ethernet 10/25Gb 2-port 640SFP28 Adapter and running Red Hat Enterprise Linux or Ubuntu Linux:

  • HPE ProLiant DL380 Gen9
  • HPE ProLiant DL360 Gen9
  • HPE ProLiant DL180 Gen9
  • HPE ProLiant DL160 Gen9
  • HPE ProLiant DL120 Gen9
  • HPE ProLiant DL560 Gen9
  • HPE ProLiant DL580 Gen9
  • Apollo 2000 Gen9
  • Apollo 4200 Gen9
  • Apollo 4510 Gen9
  • Apollo 4530 Gen9
  • Apollo 6000 XL230a/XL250a Gen9
NOTE: While HPE has observed this issue to occur on Red Hat Enterprise Linux or Ubuntu Linux, it may occur with other Linux distributions. If this issue occurs on a different Linux distribution, HPE recommends applying the update described in the Resolution section below.

RESOLUTION

Update to the Online Firmware Upgrade Utility (Linux x86_64) for HPE Mellanox Ethernet only adapters version 1.0.5 (or later) using the Service Pack for ProLiant (SPP) 2017.07.1 available at the following URL: www.hpe.com/info/spp

NOTE: The Service Pack for ProLiant (SPP) may be used in Offline Mode to update the firmware on adapters configured in a ProLiant server running an unsupported Linux distribution.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form .

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HP Apollo 6000 Special Chassis, HP ProLiant XL250a Gen9 Special Server, HP Apollo 4200 Gen9 Special Server, HPE Ethernet 10/25Gb 2-port 640SFP28 Adapter, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4530 Gen9 Configure-to-order Chassis, HP ProLiant XL450 Gen9 Configure-to-order Server Node for Apollo 4510 Chassis
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2097
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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