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Advisory: (Revision) SPP HOT FIX - HP ProLiant Gen8 Servers: FIRMWARE UPGRADE RECOMMENDED for HP Smart Array P220i, P222, P230i, P420i, P420, P421, P430, P431, P721m, P731m, P822, P830i, and P830 Controllers to Prevent/Correct a False Controller Failure

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04222879

Version: 4

Advisory: (Revision) SPP HOT FIX - HP ProLiant Gen8 Servers: FIRMWARE UPGRADE RECOMMENDED for HP Smart Array P220i, P222, P230i, P420i, P420, P421, P430, P431, P721m, P731m, P822, P830i, and P830 Controllers to Prevent/Correct a False Controller Failure
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-11-03

Last Updated: 2016-01-04


DESCRIPTION

Document Version
Release Date
Details
3
05/19/2014
Updated the Resolution with the condition that HP Smart Array P230i, P430, P431, P731m, P830i, and P830 Controllers must be running firmware version 1.50 before upgrading to version 1.62 (or later).
2
05/06/2014
Added the HP Smart Array P230i, P430, P431, P731m, P830i, and P830 Controllers as affected products.
1
04/04/2014
Original Document Release.
IMPORTANT: The HP Smart Array Controller firmware upgrade provided in the Resolution is recommended to prevent or correct a rare Smart Array Controller false failure from occurring. HP recommends performing this upgrade at the customer's earliest possible convenience. Neglecting to perform the recommended action and not performing the recommended resolution could result in the potential for a Smart Array Controller false failure to occur.

In rare instances, on the HP ProLiant Gen8 servers listed under Platforms Affected and configured with any HP Smart Array Controller listed in the Scope section (below), a communication issue may occur between HP Integrated Lights-Out 4 (iLO 4) and the Smart Array Controller. As a result, the Health LED on the server may blink red and a Critical Controller Error: Failed message may be displayed in the HP Integrated Lights-Out 4 (iLO 4) web interface or HP Integrated Management Log (IML).

This is more likely to occur on idle systems configured with one or a few drives.

When this iLO 4 communication error occurs, the controller continues to operate properly and other management tools (HP SSA, SMH, etc) do not report an error. The error is only recorded in the IML and displayed in the Storage/Drive Arrays tab in the iLO 4 web interface and in all places iLO 4 displays storage data (web, RIBCL, and SNMP):

Figure 1: iLO 4 Drive Arrays Status Screen

SCOPE

Any HP ProLiant Gen8 server listed under Platforms Affected configured with any of the following HP Smart Array Controllers and firmware versions:

HP Smart Array Controllers Running Firmware Earlier Than Version 5.42

  • HP Smart Array P220i Controller
  • HP Smart Array P222 Controller
  • HP Smart Array P420i Controller
  • HP Smart Array P420 Controller
  • HP Smart Array P421 Controller
  • HP Smart Array P721m Controller
  • HP Smart Array P822 Controller

HP Smart Array Controllers Running Firmware Earlier Than Version 1.62

  • HP Smart Array P230i Controller
  • HP Smart Array P430 Controller
  • HP Smart Array P431 Controller
  • HP Smart Array P731m Controller
  • HP Smart Array P830i Controller
  • HP Smart Array P830 Controller

RESOLUTION

To avoid HP Smart Array Controller failure due to this issue, upgrade the HP Smart Array Controller to the appropriate firmware version as listed below:

HP Smart Array P220i, P222, P420i, P420, P421, P721m, and P822 Controllers

Download and install * Recommended * Supplemental Update / Online ROM Flash Component for [Linux, Windows, or ESXi] - Smart Array P220i, P222, P420i, P420, P421, P721m, and P822 Controllers Version 5.42 (or later), which is available as a Hot Fix for the following version of the HP Service Pack for ProLiant (SPP):

SPP 2014.02.0

This Hot Fix can be located for download by selecting the SPP Hot Fixes & Advisories tab at the following URL:

HP Smart Array P230i, P430, P431, P731m, P830i, and P830 Controllers

Before performing the following upgrade, ensure that the controller is running firmware version 1.50, which can be located using the following navigation:

  1. Go to

    http://www8.hp.com/us/en/drivers.html

  2. Enter "Smart Array P430" for the product and click Search.
  3. Select the appropriate operating system.
  4. Select Firmware - Storage Controller.
  5. Download and install * RECOMMENDED * Online ROM Flash Component - Smart Array P230i, P430, P431, P731m, P830i, and P830 Version 1.50.
  6. Reboot the system to complete the installation.

If the controller is running firmware version 1.50, download and install * Recommended * Supplemental Update / Online ROM Flash Component for [Linux, Windows, or ESXi] - Smart Array P230i, P430, P431, P731m, P830i, and P830 Controllers Version 1.62, which is available as a Hot Fix for the following version of the HP Service Pack for ProLiant (SPP):

SPP 2014.02.0

This Hot Fix can be located for download by selecting the SPP Hot Fixes & Advisories tab at the following URL:





RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to HP Smart Array P-series Controllers, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +"Smart Array P" +Controller


Hardware Platforms Affected: HP D2200sb Storage Blade, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant DL160 Gen8 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL320e Gen8 v2 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 SE Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL388e Gen8 Server, HP ProLiant DL388p Gen8 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant DL580 Gen8 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML310e Gen8 v2 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350e Gen8 v2 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant SL140s Gen8 Server, HP ProLiant SL160s Gen8 Server, HP ProLiant SL210t Gen8 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 Server, HP ProLiant SL4540 Gen8 3 Node Server, HP ProLiant WS460c Gen8 Graphics Server Blade, HP Smart Array P220i Controller, HP Smart Array P222 Controller, HP Smart Array P420 Controller, HP Smart Array P420i Controller, HP Smart Array P421 Controller, HP Smart Array P430 Controller, HP Smart Array P431 Controller, HP Smart Array P721m Controller, HP Smart Array P731m Controller, HP Smart Array P822 Controller, HP Smart Array P830 Controller
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04222879
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