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Advisory: (Revision) SUSE Linux Enterprise Server 11 SP3 - Installation Boots to Black Screen on HP ProLiant DL580 Gen8 and HP ProLiant Gen9-Series Servers When the Unified Extensible Firmware Interface (UEFI) UEFI/SecureBoot Is Enabled in the System ROM

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04222905

Version: 2

Advisory: (Revision) SUSE Linux Enterprise Server 11 SP3 - Installation Boots to Black Screen on HP ProLiant DL580 Gen8 and HP ProLiant Gen9-Series Servers When the Unified Extensible Firmware Interface (UEFI) UEFI/SecureBoot Is Enabled in the System ROM
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-09-10

Last Updated: 2014-09-10


DESCRIPTION

Document Version
Release Date
Details
2
09/10/2014
Updated Resolution section, obtain kISO for installation and added HP ProLiant Gen9-series servers.
1
04/01/2014
Original Document Release.

SUSE Linux Enterprise Server 11 SP3 installation boots to a black screen on an HP ProLiant DL580 Gen8 or HP ProLiant Gen9-series server when the Unified Extensible Firmware Interface (UEFI) UEFI/SecureBoot is enabled in the System ROM. As a result, the second stage installer is unable to complete.

This only occurs when UEFI/SecureBoot is enabled in the System ROM.

SCOPE

Any HP ProLiant DL580 Gen8 or HP ProLiant Gen9-series server when UEFI/SecureBoot is enabled in the System ROM and attempting an installation of SUSE Linux Enterprise Server 11 SP3.

RESOLUTION

As a workaround, the Bootable Driver Kit (kISO) is required to perform the SUSE Linux Enterprise Server 11 installation. Obtain the kISO image from the following SUSE URLs:

For the HP ProLiant DL580 Gen8 server:

http://drivers.suse.com/hp/HP-ProLiant-Gen8 Non-HPE site

For the HP ProLiant Gen9-Series servers:

http://drivers.suse.com/hp/HP-ProLiant-Gen9 Non-HPE site

Disclaimer:
Note: One or more of the links above will take you outside the Hewlett-Packard web site. HP does not control and is not responsible for information outside of the HP web site.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to Linux, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Linux


Hardware Platforms Affected: HP ProLiant DL580 Gen8 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL730f Gen9 Server
Operating Systems Affected: SUSE Linux Enterprise Server 11 (x86-64)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04222905
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Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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