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Advisory: VMware - Smart Component "Net-mlx4_en" Driver from HP Service Pack for ProLiant (SPP) Version 2014.09.0 May Fail to Install on VMware ESXi 5.0

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04500501

Version: 1

Advisory: VMware - Smart Component "Net-mlx4_en" Driver from HP Service Pack for ProLiant (SPP) Version 2014.09.0 May Fail to Install on VMware ESXi 5.0
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-11-18

Last Updated: 2014-11-07


DESCRIPTION

While performing a remote guided update with HP Service Pack for ProLiant (SPP) Version 2014.09.0 on a ProLiant server running the VMware ESXi 5.0 operating system, the smart component "net-mlx4_en" driver for VMware 5.0/5.1 (cp022959.zip) displays its update status as "Success," but actually fails to upgrade on every launch of SPP. The driver component in SPP Version 2014.09.0 incorrectly indicates it supports both 5.0 and 5.1, when it does not. The issue is caused by the incompatibility between the driver version 1.9.9.0 included in SPP version 2014.09.0 and the VMware ESXi 5.0 operating system.

SCOPE

Any HP ProLiant server running VMware ESXi 5.0 when using HP Service Pack for ProLiant (SPP) Version 2014.09.0.

RESOLUTION

A future version of HP Service Pack for ProLiant (SPP) will include the corrected component for VMware vSphere 5.1 and a new component for VMware ESXi 5.0.

As a workaround, install the following driver component:

OR

The net-mlx4_en driver version 1.6.1.2 is also available directly from the VMware website: https://my.vmware.com/web/vmware/details?downloadGroup=DT-ESXI50-Mellanox-Connectx&productId=229 Non-HPE site .

Disclaimer:
Note: One or more of the links above will take you outside the Hewlett-Packard web site. HP does not control and is not responsible for information outside of the HP web site.

This advisory will be updated when additional information becomes available.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP ProLiant BL260c G5 Server Blade, HP ProLiant BL280c G6 Server Blade, HP ProLiant BL2x220c G6 Server Blade, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c G5 Server Blade, HP ProLiant BL460c G6 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c G5 Server Blade, HP ProLiant BL465c G6 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL490c G6 Server Blade, HP ProLiant BL495c G5 Server Blade, HP ProLiant BL495c G6 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant BL680c G5 Server Blade, HP ProLiant BL685c G5 Server Blade, HP ProLiant BL685c G6 Server Blade, HP ProLiant DL160 G6 Server, HP ProLiant DL160 Gen8 Server, HP ProLiant DL160se G6 Server, HP ProLiant DL165 G6 Server, HP ProLiant DL170e G6 Server, HP ProLiant DL170h G6 Server, HP ProLiant DL180 G6 Server, HP ProLiant DL180se G6 Server, HP ProLiant DL2x170h G6 Server, HP ProLiant DL320 G6 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL320e Gen8 v2 Server, HP ProLiant DL360 G5 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL365 G5 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G5 Server, HP ProLiant DL380 G6 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385 G5 Server, HP ProLiant DL385 G5p Server, HP ProLiant DL385 G6 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL4x170h G6 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant DL580 G5 Server, HP ProLiant DL580 Gen8 Server, HP ProLiant DL585 G5 Server, HP ProLiant DL585 G6 Server, HP ProLiant DL785 G5 Server, HP ProLiant DL785 G6 Server, HP ProLiant ML150 G6 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML310e Gen8 v2 Server, HP ProLiant ML330 G6 Server, HP ProLiant ML350 G6 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350e Gen8 v2 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant ML370 G6 Server, HP ProLiant SL160s G6 Server, HP ProLiant SL160z G6 Server, HP ProLiant SL165s G7 Server, HP ProLiant SL165z G7 Server, HP ProLiant SL170s G6 Server, HP ProLiant SL170z G6 Server, HP ProLiant SL210t Gen8 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 Server, HP ProLiant SL390s G7 Server, HP ProLiant SL4540 Gen8 3 Node Server, HP ProLiant SL4545 G7 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server
Operating Systems Affected: VMware ESXi 5.0
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04500501
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Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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