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Advisory: (Revision) HP ProLiant Servers - UEFI-Based Servers May Take an Excessively Long Time (60 Minutes or More) to Boot When Fibre Channel Adapters Are Installed

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04502114

Version: 3

Advisory: (Revision) HP ProLiant Servers - UEFI-Based Servers May Take an Excessively Long Time (60 Minutes or More) to Boot When Fibre Channel Adapters Are Installed
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-05-25

Last Updated: 2016-05-25


DESCRIPTION

Document Version
Release Date
Details
3
05/25/2016
Updated Resolution section with permanent fix, updated version of the System ROM and FC and FCoE adapter firmware.
2
10/30/2015
Updated Resolution section with permanent fix, updated version of the System ROM.
1
11/21/2014
Original Document Release. Supersedes c04502114.

During system boot, UEFI-based servers may take an excessively long time (60 minutes or more) to boot if Fibre Channel (FC) or Fibre Channel over Ethernet (FCoE) adapters are installed in the server. This may occur when the fibre channel adapter is attached to one or more storage targets with multiple LUNs presented to the adapter. The server will appear hung after displaying Power and Thermal Calibration, refer to the following example:

SCOPE

Any HP ProLiant UEFI-Based server with any FC and FCoE adapters, including the following HP adapters:

  • HP 82E 8Gb 2-port PCIe Fibre Channel Host Bus Adapter
  • HP 81E 8Gb 1-port PCIe Fibre Channel Host Bus Adapter
  • HP LPe1205A 8Gb Fibre Channel Host Bus Adapter for BladeSystem c-Class
  • HP 82Q 8Gb 2-port PCIe Fibre Channel Host Bus Adapter
  • HP 81Q 8Gb 2-port PCIe Fibre Channel Host Bus Adapter
  • HP QMH 2572 8Gb Fibre Channel Host Bus Adapter for BladeSystem c-Class
  • HP SN1000Q 16Gb PCIe Fibre Channel Host Bus Adapter
  • HP QMH 2672 16Gb Fibre Channel Host Bus Adapter for BladeSystem c-Class
  • HP SN1000E 16Gb PCIe Fibre Channel Host Bus Adapter
  • HP SN1100E 16Gb PCIe Fibre Channel Host Bus Adapter
  • HP LPe1605 16Gb Fibre Channel Host Bus Adapter for BladeSystem c-Class
  • HP StoreFabric CN1200E 10Gb Converged Network Adapter
  • HP FlexFabric 10Gb 2-port 556FLR-SFP+ Adapter
  • HP FlexFabric 20Gb 2-port 650M Adapter
  • HP FlexFabric 20Gb 2-port 650FLB Adapter
  • HP StoreFabric CN1100E 10Gb Converged Network Adapter
  • HP FlexFabric 10Gb 2-port 554FLR-SFP+ Adapter
  • HP FlexFabric 10Gb 2-port 554FLB Adapter
  • HP FlexFabric 10Gb 2-port 554M Adapter

RESOLUTION

To avoid this issue, update the System ROM to Version 1.50 (or later) and the FC and FCoE adapters to the latest available version of the firmware.

The latest version of the System ROM/firmware is available as follows:

  1. Click on the following link:

    http://h20566.www2.hpe.com/portal/site/hpsc

  2. Select Support.
  3. Select Download drivers.
  4. Enter a product name (e.g., DL580 Gen9/554FLB) and click on Go.
  5. Select the appropriate operating system.
  6. Click on the category BIOS - System ROM/Firmware - Network.
  7. Locate, download, a System ROM Version 1.50 (or later)/adapter firmware.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to UEFI, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +UEFI


Hardware Platforms Affected: HP FlexFabric 10Gb 2-port 554FLB Adapter, HP FlexFabric 10Gb 2-port 554FLR-SFP+ Adapter, HP FlexFabric 10Gb 2-port 554M Adapter, HP FlexFabric 10Gb 2-port 556FLR-SFP+ Adapter, HP FlexFabric 20Gb 2-port 650FLB Adapter, HP FlexFabric 20Gb 2-port 650M Adapter, HP LPe1605 16Gb Fibre Channel Host Bus Adapter for BladeSystem c-Class, HP ProLiant DL580 Gen8 Server, HP QMH2572 8Gb Fibre Channel Host Bus Adapter for c-Class BladeSystem, HPE 81E 8Gb 1-port PCIe Fibre Channel Host Bus Adapter, HPE 81Q 8Gb 1-port PCIe Fibre Channel Host Bus Adapter, HPE 82E 8Gb 2-port PCIe Fibre Channel Host Bus Adapter, HPE 82Q 8Gb 2-port PCIe Fibre Channel Host Bus Adapter, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE StoreFabric SN1000Q 16GB 1-port PCIe Fibre Channel Host Bus Adapter
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04502114
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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