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Advisory: Red Hat Enterprise Linux 7 - Fail Status Occurs While Attempting to Launch the HP Insight Diagnostics on HP ProLiant DL380 Gen9 Servers Running Red Hat Enterprise Linux 7

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04718467

Version: 1

Advisory: Red Hat Enterprise Linux 7 - Fail Status Occurs While Attempting to Launch the HP Insight Diagnostics on HP ProLiant DL380 Gen9 Servers Running Red Hat Enterprise Linux 7
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-06-17

Last Updated: 2016-01-05


DESCRIPTION

On an HP ProLiant DL380 Gen9 server running Red Hat Enterprise Linux 7, HP Insight Diagnostics does not load as follows:

Figure 1: HP Insight Diagnostics Components loading Window.

The libGLU.so is a dependency for HP Insight Diagnostics libtcrib and libtcvideo components; therefore, not installing the mesa-libGLU file on Red Hat Enterprise Linux prevent HP Insight Diagnostics from launching while attempting to load the libtcrib.so and libtcvideo.so files.

SCOPE

Any HP ProLiant DL380 Gen9 server running Red Hat Enterprise Linux 7.

Note: This has been observed on the HP ProLiant DL380 Gen9 server running Red Hat Enterprise Linux 7; however, this may occur on other servers running other Linux distributions.

RESOLUTION

To run HP Insight Diagnostics on HP ProLiant DL380 Gen9 servers, install the mesa-libGLU for Red Hat Enterprise Linux 7.



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NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to Linux, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Linux


Hardware Platforms Affected: HPE ProLiant DL380 Gen9 Server
Operating Systems Affected: Red Hat Enterprise Linux 7 (AMD64/EM64T)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04718467
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