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Advisory: (Revision) HPE Smart Array- Controller Detection of All Direct Attached Physical SATA Drives May Fail if a Single Drive Does Not Start

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04974081

Version: 3

Advisory: (Revision) HPE Smart Array- Controller Detection of All Direct Attached Physical SATA Drives May Fail if a Single Drive Does Not Start
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-08-31

Last Updated: 2016-08-31


DESCRIPTION

Document Version
Release Date
Details
3
07/06/2016
Affected firmware versions listed.
2
05/28/2016
Firmware links updated.
1
03/25/2016
Original Document Release.

On HP ProLiant servers, when a SATA disk drive fails or fails to come into the READY status, the Smart Array controller may stop responding for a certain period of time and then may skip the rest of the attached SATA drives.

In a Redundant Array configuration where only one Hard Disk Drive (HDD)experiences this issue, all other drives on the same SATA bus could become inaccessible to the host and as a result, the array and its logical drives may be unavailable. If the array is on the boot volume of the server, the server may not be able to boot into the Operating System (OS).

SCOPE

Any HP ProLiant server configured with any of the HP Smart Array Controllers or HP Smart Host Bus Adapters listed under the Platforms Affected section below.

The firmware versions affected are as follows:

  • Px2x controllers: prior to version 7.02
  • Px3x controllers: prior to version 3.02
  • Px4x controllers: prior to version 3.56

RESOLUTION

Upgrade the Smart Array controller firmware to the latest firmware version according to the versions listed in the Scope section. Perform the following steps to complete the upgrade:

  1. Click one of the following links depending on the Smart Array controller being used:
  • Px4x (Version 4.02):

http://h20566.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=7274906&lang=en&cc=us

  • Px3x (Version 3.02):

http://h20566.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=7161790&lang=en&cc=us

  • Px2x (Version 7.02):

http://h20566.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=5212599

2. Select the appropriate language and operating system.

3. Click the category Firmware - Storage Controller.

4. Select the latest version available and Click Download.




RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form

NAVIGATION TIP: For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document.

SEARCH TIP: For hints on locating similar documents on HP.com, refer to the Search Tips document.


Hardware Platforms Affected: HP H244br Smart Host Bus Adapter, HP Smart Array P220i Controller, HP Smart Array P244br Controller, HP Smart Array P246br Controller, HP Smart Array P420i Controller, HPE ProLiant DL380 Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE Smart Array P741m Controller
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04974081
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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