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Advisory: (Revision) Certain ProLiant Gen8 and Gen9 Servers - Fans May Run at a High Speed After Updating The Adapter Firmware with Version 4.0.1.17 of the HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05098585

Version: 3

Advisory: (Revision) Certain ProLiant Gen8 and Gen9 Servers - Fans May Run at a High Speed After Updating The Adapter Firmware with Version 4.0.1.17 of the HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-05-14

Last Updated: 2016-11-18


DESCRIPTION

Document Version
Release Date
Details
3
05/11/2016
Clarified that the issue occurs after updating adapter firmware with Version 4.0.1.17 of the HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows.
2
04/29/2016
Updated products affected.
1
04/25/2016
Original document release.

On an HP ProLiant Gen8 or Gen9 series server configured with any of the network adapters listed in the Scope section below, after updating the adapter firmware with Version 4.0.1.17 of the HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows, excessively high fan speed may be observed.

SCOPE

Any HP ProLiant Gen8 or Gen9 series server listed in the Platforms Affected section below and configured with any of the following HPE Network Adapters after updating with the following versions of the HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows:

  • HP Ethernet 1Gb 4-port 331FLR Adapter
  • HP Ethernet 1Gb 2-port 332T Adapter
  • HP Ethernet 1Gb 2-port 330i Adapter (182D)
  • HP Ethernet 1Gb 2-port 330i Adapter (22BD)
  • HP Ethernet 1Gb 4-port 331i Adapter (3372)
  • HP Ethernet 1Gb 4-port 331i Adapter (22BE)
  • HP Ethernet 1Gb 4-port 331i-SPI Adapter
  • HP Ethernet 1Gb 4-port 331T Adapter
  • HP Ethernet 1Gb 2-port 332i Adapter (2133)
  • HP Ethernet 1Gb 2-port 332i Adapter (22E8)


HPE Broadcom NX1 Online Firmware Upgrade Utility Versions:

  • Windows: Version 4.0.1.17
  • Linux: Version 2.15.10
  • VMware: Version 1.7.5

IMPORTANT: This issue has only been observed in a Windows environment.

RESOLUTION

To correct this issue, update the adapter firmware using Version 5.0.0.7 (B) of the HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows, available for download at the following locations:


HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows Server 2008 Version 5.0.0.7 (B)
https://downloads.hpe.com/pub/softlib2/software1/sc-windows/p1148207176/v115751/cp028979.exe

HPE Broadcom NX1 Online Firmware Upgrade Utility for Windows Server x64 Editions Version 5.0.0.7 (B)
https://downloads.hpe.com/pub/softlib2/software1/sc-windows/p915269618/v115750/cp028978.exe

ACCESS DENIED ERRORS: Click here if you encounter Access Denied Errors with the FTP link.



IMPORTANT: This issue has only been observed in a Windows environment; however, the Linux Version 2.16.7 and VMware Version 1.14.4 Smart Components containing the updated adapter firmware will become available for download in the June timeframe and will also be available in the next release of Service Pack for ProLiant (SPP).





RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE Ethernet 1Gb 2-port 332T Adapter, HPE Ethernet 1Gb 4-port 331FLR Adapter, HPE ProLiant DL120 Gen9 Server, HPE ProLiant DL160 Gen8 Server, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL20 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL360p Gen8 SE Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant DL388 Gen9 Server, HPE ProLiant DL560 Gen8 Server, HPE ProLiant DL560 Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05098585
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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