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Advisory: (Revision) HPE ProLiant Gen9-Series Servers - Servers May Stop Responding When the Smart Storage Battery Option Fails with the HPE Integrated Lights-Out 4 (iLO 4) Firmware Version 2.40 or 2.42 and a System ROM Version of 2.20 or Earlier

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05175070

Version: 4

Advisory: (Revision) HPE ProLiant Gen9-Series Servers - Servers May Stop Responding When the Smart Storage Battery Option Fails with the HPE Integrated Lights-Out 4 (iLO 4) Firmware Version 2.40 or 2.42 and a System ROM Version of 2.20 or Earlier
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-08-09

Last Updated: 2016-09-27


DESCRIPTION

Document Version
Release Date
Details
4
08/09/2016

Updated with iLO 4 firmware version 2.44 upgrade information in the Resolution.
3
08/04/2016

Updated Resolution section, downgrade the iLO 4 firmware to Version 2.30.
2
07/21/2016
Updated Resolution section with permanent fix, updated version of the System ROM.
1
06/14/2016
Original Document Release.

IMPORTANT: The HPE Integrated Lights-Out 4 (iLO 4) upgrade provided in the Resolution is recommended to prevent the HPE ProLiant Server from becoming unresponsive during POST or Runtime. HPE recommends performing this upgrade at the customer's earliest possible convenience. Neglecting to perform the recommended action and not performing the recommended resolution could result in the potential issue for subsequent errors to occur.

HPE ProLiant Gen9-series servers may stop responding (either during boot or at runtime) when the optional HPE Smart Storage Battery fails.

When this occurs, the Integrated Management Log (IML) will display the following messages:

POST Error: 312-HPE Smart Storage Battery 1 Failure - Communication with the battery failed. Its output may not be enabled. Action: Verify battery is properly installed. Refer to user guide. Contact HPE support if condition persists.

Smart Storage Battery failure (Battery 1). Action: 1. Consult server troubleshooting guide. 2 Gather AHS log and contact Support

Smart Storage Battery has exceeded the maximum amount of devices supported (Battery 1 service information: 0x07). Action: 1. Remove additional devices. 2. Consult server troubleshooting guide. 3. Gather AHS log and contact Support

This issue has only been observed on HPE ProLiant Gen9-series servers with HPE Integrated Lights-Out 4 (iLO 4) Firmware version 2.40 or 2.42 and a System ROM version of 2.20 (or earlier).

Under normal conditions, if the HPE Smart Storage Battery fails, the server should continue to operate and log an event in the IML.

SCOPE

Any HPE ProLiant Gen9-series server with iLO 4 Firmware Version 2.40 or 2.42, and any System ROM Version Earlier than Version 2.20 or earlier.

RESOLUTION

To prevent the server from becoming unresponsive, upgrade to iLO 4 Firmware Version 2.44 (or later).

The iLO 4 Firmware Version 2.44 is available as follows:

  1. Click the following link:

    http://h20566.www2.hpe.com/portal/site/hpsc

  2. Enter a product name (e.g., "iLO 4") in the text field under Enter a Product Name or Number.
  3. Click Go.
  4. Select the appropriate product model from the Results list (if prompted).
  5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
  6. Select the system's specific operating system from the Operating Systems dropdown menu.
  7. Click the category for iLO 4, Firmware - Lights-Out Management.
  8. Select the latest release of the Online ROM Flash Component for HPE Integrated Lights-Out Version 2.44.
  9. Click Download.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to iLO, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +iLO


Hardware Platforms Affected: HPE Integrated Lights-Out 4 (iLO 4)
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05175070
©Copyright 2016 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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