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Advisory: HP Smart Update Manager 7.5.x - HP SUM May Display Failed Dependencies Messages When Attempting to Install Network Drivers on SUSE Linux Enterprise Server 11 SP3 (x86-64)

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05190478

Version: 1

Advisory: (Revision) HP Smart Update Manager 7.5.x - HP SUM May Display Failed Dependencies Messages When Attempting to Install Network Drivers on SUSE Linux Enterprise Server 11 SP3 (x86-64)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-06-29

Last Updated: 2017-04-21


DESCRIPTION

Document Version
Release Date
Details
2
04/20/2017
Updated Resolution section with permanent fix, updated version of the HP Smart Update Manager.
1
06/29/2010
Original Document Release.

When attempting to install network drivers to an HPE ProLiant server running SUSE Linux Enterprise Server 11 SP3 (x86_64), HP Smart Update Manager (HP SUM) Version 7.5.x may report the following failed dependency:

Kernel(default:drivers_pci_pcie_aer_aerdriver)

This failed dependency occurs because two versions of the same package that is a dependency for the network driver are in SUSE Linux Enterprise Server 11 SP3 (x86_64). HP SUM does not detect both versions of the package to resolve the dependency.

SCOPE

Any HPE ProLiant server running SUSE Linux Enterprise Server 11 SP3 (x86_64).

RESOLUTION

This does not occur with HP SUM version 7.6.0.

The latest version of HP SUM is available at the following URL:

http://h17007.www1.hpe.com/us/en/enterprise/servers/products/service_pack/hpsum/index.aspx

As a workaround, update the driver using a different process; for example, Service Pack for ProLiant ( www.hp.com/go/spp/download ) or manually upgrade the driver.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to Linux, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Linux


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, Smart Update Manager (SUM), HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant DL160 Gen8 Server, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant SL4540 Gen8 3 Node Server, HPE ProLiant DL360p Gen8 SE Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant MicroServer Gen8, HPE ProLiant ML10 Server, HPE ProLiant SL210t Gen8 Server, HPE ProLiant SL270s Gen8 SE Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant m300 Server Cartridge, HPE ProLiant DL580 Gen8 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant m350 Server Cartridge, HPE ProLiant m710 Server Cartridge, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML10 v2 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE ProLiant XL450 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05190478
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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